Mary Ann Friesen PhD, RN, CPHQ, Nursing Research Coordinator for Inova, presented the poster titled “Developing a Patient-Centered Approach to Handoffs Using the ISHAPED Process” on July 17, 2012 at the 2012 Improvement Science Summit in San Antonio, TX.

The “Patient-Centered Approach to Handoffs – ISHAPED” program was developed by a quality improvement team charged with improving handoffs. ISHAPED (I=Introduce, S=Story, H=History, A=Assessment, P=Plan, E=Error Prevention, and D=Dialogue) supports patient-centered care by involving patients in bedside communication during shift changes. The program was designed and implemented with the support of the Picker Institute Always Events Challenge Grants Program.

Patients and family members were surveyed regarding perceptions of the ISHAPED bedside handoff report. Findings from the data support the use of ISHAPED bedside handoffs as one of the “Always Events”® in our hospital system. The findings obtained from surveys and interviews are being used in the development of handoff educational modules.

For 2012, the Academic Center for Evidence-Based Practice (ACE) and the Improvement Science Research Network (ISRN) brought together the Summer Institute on Evidence-Based Practice and the Improvement Science Summit to form the Summer Institutes on Evidence-Based Quality Improvement. The Summer Institutes aimed to “Boost your IQ for QI (Quality Improvement).” Through informative and innovative presentations attendees left the Summer Institutes with the knowledge to apply evidence-based practice to improve care, safety, and patient outcomes and the capacity to conduct research on improvement and implementation strategies.